{"id":2358,"date":"2025-11-12T12:37:20","date_gmt":"2025-11-12T20:37:20","guid":{"rendered":"https:\/\/www.soundcu.com\/personal\/security\/"},"modified":"2025-11-12T12:37:24","modified_gmt":"2025-11-12T20:37:24","slug":"security","status":"publish","type":"page","link":"https:\/\/www.soundcu.com\/personal\/security\/","title":{"rendered":"Security"},"content":{"rendered":"
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Online Security<\/h1>\t\t\t\t\t

Protect your account information<\/p>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/header>\n\n\t<\/div>\n<\/div>\n\n\n

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Sound will never ask for your PIN, passwords, account numbers or other sensitive information by phone, email or text message.<\/p>\n<\/div>\t<\/div>\n\n\t<\/div>\n<\/div>\n\n\n

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Be Skeptical<\/h2>

Avoid taking quick action when you receive unexpected phone calls, emails or texts.<\/p>\n<\/div>

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Caller ID Tricks<\/h2>

Scammers can trick your Caller ID so it looks like a call coming from Sound.<\/p>\n<\/div>

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Contact Us<\/a><\/h2>

Hang up and call us back at 800.562.8130 to confirm it was really us.<\/p>\n<\/div>

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How Sound protects your account online<\/h2>

Sound Credit Union<\/a> protects your account in our digital banking platform using TLS encryption, multi-factor authentication and audits.<\/p>\n<\/div>\t\t<\/header>\n\t\t\t\t

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Transport layer security<\/h3>\n

Transport layer security (TLS) is the first line of defense for providing secure access your account online. TLS prevents other computers from eavesdropping by encrypting all data transmitted between our site and your computer. Because of this, your browser\/device must be capable of using TLS 1.2 in order to access your account online.<\/p>\n

Multi-factor authentication<\/strong><\/h3>\n

Multi-factor authentication (MFA) helps prevent unauthorized access to your account online. MFA requires a second method of authentication in addition to username and passcode. This method can be completed by way of a cookie credential stored in your browser or an email\/text passcode.<\/p>\n

Continuous Verification<\/strong><\/h3>\n

Continuous Verification\u00a0utilizes behavioral biometrics, location analysis, and device fingerprinting to monitor user interactions in real time. This proactive approach helps identify potential threats and effectively denies access to malicious actors who may have gained access to compromised usernames and passwords.<\/p>\n

Annual system and security audits<\/strong><\/h3>\n

Routine reviews ensure we\u2019re providing you a safe and secure digital banking experience.<\/p>\n

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What you can do to help protect yourself online:<\/h3>\n
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  • Be skeptical of any unexpected emails or phone calls that encourage you to take quick action.<\/li>\n
  • Keep your computer software up-to-date, especially security patches.<\/li>\n
  • Use a reputable brand of anti-virus and anti-spyware software. Beware of fake free anti-virus software\/apps.<\/li>\n
  • Never click on a link or attachment in a message from an unverified source.<\/li>\n
  • Don\u2019t give out personal information in online or offline surveys.<\/li>\n
  • Don\u2019t use public computers for sensitive transactions. Likewise, don\u2019t use public\/unsecure wi-fi for sensitive transactions.<\/li>\n
  • Set your browser to not save passwords for financial websites.<\/li>\n
  • Choose strong passwords, change them periodically, and don\u2019t share them with others.<\/li>\n<\/ul>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t<\/div>\n<\/div>\n\n\n
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    \n\t\t\t\t\t\t\t\n\t\tIndividual at Laptop<\/title>\n\t\tclass=”wrapper”>\n <g transform=\"translate(-207.488 -1174.48)\">\n\t\t\t<path d=\"M121.523,4913.954v-23.128a1.836,1.836,0,0,1,1.831-1.831H158.66a1.836,1.836,0,0,1,1.831,1.831v23.128a1.811,1.811,0,0,1-.105.6h4.081c5.488-1.176,8.523-5.552,6.923-10.672q-1.968-6.874-3.937-13.749c-1.862-5.959-7.252-12.063-12.074-12.938a88.325,88.325,0,0,0-28.743,0c-4.823.875-10.212,6.981-12.074,12.938l-3.937,13.749c-1.6,5.12,1.439,9.5,6.925,10.672h4.079a1.807,1.807,0,0,1-.105-.6\" transform=\"translate(102.012 -3672.251)\" fill=\"#00205b\"\/>\n\t\t\t<path d=\"M217.346,4758.293h0a10.788,10.788,0,0,0,10.756-10.757v-6.088a10.788,10.788,0,0,0-10.756-10.756h0a10.788,10.788,0,0,0-10.756,10.756v6.088a10.788,10.788,0,0,0,10.756,10.757\" transform=\"translate(25.049 -3556.212)\" fill=\"#00205b\"\/>\n\t\t\t<path d=\"M205.35,4942.218a1.836,1.836,0,0,0-1.831-1.831H168.214a1.836,1.836,0,0,0-1.831,1.831v23.128a1.806,1.806,0,0,0,.105.6h38.757a1.805,1.805,0,0,0,.105-.6Z\" transform=\"translate(57.152 -3723.643)\" fill=\"#efc025\"\/>\n\t\t\t<path d=\"M145.759,5067.22H86.769v3.662h85.872v-3.662Z\" transform=\"translate(120.719 -3824.912)\" fill=\"#1f79af\"\/>\n <\/g>\n\t<\/symbol>\t<\/svg>\n<h2 class=\"co-columns--box_headline\" >Email Practices<\/h2><div class=\"co-columns--box_desc\"><p>Marketing email (emails whose primary purpose is commercial) is handled in accordance with the federal CAN-SPAM rule. An \u201cUnsubscribe\u201d link is provided at the bottom of every email message. You may choose to stop receiving Sound Credit Union marketing email messages at any time by clicking the \u201cUnsubscribe\u201d link.<\/p>\n<p>We never sell or share your personal information to independent, third-party marketers.<\/p>\n<\/div><div class=\"co-columns--box_button\"><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"co-columns--box\">\n\t\t\t\t\t\t\t<svg\n\t\tclass=\"co-columns--box_icon IconShieldCheck\"\n\t\tviewBox=\"0 0 61.117 70.765\"\n\t\twidth=\"61.117\"\n\t\theight=\"70.765\"\n\t>\n\t\t<title>Shield Check<\/title>\n\t\tclass=”wrapper”>\n <g transform=\"translate(-200.384 -430.658)\">\n <g>\n <path d=\"M112.638,1048.993a8.722,8.722,0,0,0-2.428-6.055q-.145-.153-.3-.3c-.151-.144-.306-.284-.467-.417q-.162-.134-.331-.261c-.157-.117-.319-.227-.483-.333-.19-.124-.384-.242-.584-.351a8.736,8.736,0,0,0-1.165-.526q-.4-.147-.824-.256a8.783,8.783,0,0,0-2.192-.276H60.294a8.786,8.786,0,0,0-2.193.276q-.42.108-.824.256-.2.074-.4.157a8.813,8.813,0,0,0-3.86,3.179q-.236.35-.439.724a8.722,8.722,0,0,0-1.048,3.73q-.011.224-.011.452v35.818a8.754,8.754,0,0,0,.145,1.577q.068.373.168.737c.054.2.113.4.181.589q.081.23.174.456a8.771,8.771,0,0,0,2.63,3.5l21.785,17.4a8.773,8.773,0,0,0,10.95,0l21.785-17.4a8.773,8.773,0,0,0,3.3-6.855Zm-4.233,35.818a4.518,4.518,0,0,1-1.707,3.548l-21.785,17.4a4.541,4.541,0,0,1-5.667,0l-21.785-17.4a4.518,4.518,0,0,1-1.707-3.548v-35.818a4.546,4.546,0,0,1,4.541-4.541h43.571a4.546,4.546,0,0,1,4.541,4.541Z\" transform=\"translate(148.863 -609.561)\" fill=\"#eec022\"\/>\n <path d=\"M116.7,1066.671H81.415a3.446,3.446,0,0,0-3.442,3.442v35.818a3.424,3.424,0,0,0,1.294,2.689l21.785,17.4s22.268-23.112,15.652-59.349\" transform=\"translate(127.743 -630.682)\" fill=\"#1f79af\"\/>\n <path d=\"M120.632,1061.22H77.062a4.546,4.546,0,0,0-4.541,4.541v35.818a4.517,4.517,0,0,0,1.707,3.548l21.785,17.4a4.541,4.541,0,0,0,5.667,0l21.785-17.4a4.517,4.517,0,0,0,1.707-3.548v-35.818a4.546,4.546,0,0,0-4.541-4.541m-45.718,43.049a3.425,3.425,0,0,1-1.294-2.69v-35.818a3.446,3.446,0,0,1,3.442-3.442h35.289c6.617,36.237-15.652,59.349-15.652,59.349Z\" transform=\"translate(132.096 -626.329)\" fill=\"#00205b\"\/>\n <\/g>\n <\/g>\n\t<\/symbol>\t<\/svg>\n<h2 class=\"co-columns--box_headline\" >Service Updates<\/h2><div class=\"co-columns--box_desc\"><p>To keep you up to date with our latest service offerings, we may at times share your information with our affiliates and third-party service providers.<\/p>\n<p>Email regarding important account information is not affected by unsubscribing from marketing\/commercial email.<\/p>\n<p>We reserve the right to include some promotional information, as permitted by law, in digital or email notifications of periodic statements and other disclosures or member transaction information.<\/p>\n<\/div><div class=\"co-columns--box_button\"><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"co-columns--cta\"><p>Contact us immediately if you receive a message requesting sensitive information including Social Security numbers, digital banking passwords, credit or debit card PINs or account numbers.<\/p>\n<\/div>\t<\/div>\n\n\t<\/div>\n<\/div>\n\n\n<div class=\"co-flex_row co-flex_row__white co-flex_row__next_row_diff co-flex_row__long-form-text co-flex_row__next_row__multi-path-cta\" >\n\t<div class=\"co-flex_row--row co-row\">\n\t\t\t<div class=\"co-long_form\">\n\t\t\t\t\t<div class=\"co-long_form--block prow items-start flex-row-reverse\">\n\t\t\t\t<div class=\"co-long_form--text pcol-md:7\">\n\t\t\t\t\t<div class=\"co-long_form--content\"><h3>Enhanced Security at Sound with MemberPass<\/h3>\n<p>MemberPass is a tool that leverages push notifications to provide a fast and secure way to verify you when transacting. Ask a representative about enrolling in MemberPass during your next branch vist.<\/p>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"co-long_form--media pcol-md:5 Image\">\n\t\t\t\t\t\t<div class=\"co-long_form--media_wrap\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"330\" src=\"https:\/\/www.soundcu.com\/files\/iStock-1464865596_540x330.jpg\" class=\"co-long_form--image\" alt=\"A woman smiling happily while holding a mobile device.\" srcset=\"https:\/\/www.soundcu.com\/files\/iStock-1464865596_540x330.jpg 540w, https:\/\/www.soundcu.com\/files\/iStock-1464865596_540x330-396x242.jpg 396w, https:\/\/www.soundcu.com\/files\/iStock-1464865596_540x330-75x46.jpg 75w\" sizes=\"auto, (max-width: 540px) 100vw, 540px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg class=\"co-long_form--media__svg\" width=\"252.96\" height=\"86.432\" viewBox=\"0 0 252.96 86.432\"><g transform=\"translate(-992.041 -7954.568)\"><path d=\"M567.407,124.428c-77.494-74.559-170.562-30.665-250.487,0C396.429,151.611,495.98,196.666,567.407,124.428Z\" transform=\"translate(677.594 7871.189)\" fill=\"#71c4e8\"\/><path d=\"M452.635,105.62c-41.987-40.4-92.411-16.614-135.715,0C360,120.347,413.936,144.758,452.635,105.62Z\" transform=\"translate(675.121 7914.231)\" fill=\"#00205b\"\/><\/g><\/svg>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t<\/div>\n<\/div>\n\n\n<div class=\"co-flex_row co-flex_row__blue co-flex_row__last co-flex_row__multi-path-cta\" >\n\t<div class=\"co-flex_row--row co-row\">\n\t\t\t<div class=\"co-mp_ctas\">\n\t\t\t\t<header class=\"co-intro_text\">\n\t\t\t<h2 class=\"co-intro_text--title\">Have Questions? We Can Help.<\/h2>\t\t<\/header>\n\t\t\t<div class=\"co-mp_ctas--list prow justify-center\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"co-mp_cta pcol-lg:4\">\n\t\t\t\t\t<div class=\"co-mp_cta--title\">\n\t\t\t\t\t\tOpen your account online\t\t\t\t\t<\/div>\n\t\t\t\t\t<a data-trigger-id=\"18040\" class=\"modal-trigger co-mp_cta--link\" href=\"#\">Open an Account<\/a>\t<div class=\"co-overlay with-sidebar\" data-trigger-id=\"18040\">\n\t\t<div class=\"co-overlay--inner\">\n\t\t\t\t\t<div class=\"co-overlay--content text-component\">\n\t\t\t\t<div class=\"co-overlay--content_inner\">\n\t\t\t\t\t<h2 class=\"co-overlay--title\">Open an Account at Sound<\/h2><p>Are you new to Sound or already a Member?<\/p>\n\t\t\t\t\t\t<div class=\"co-overlay--cta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"co-overlay--cta__block\">\n\t\t\t\t\t\t\t\t\t<a data-trigger-id=\"18039\" class=\"modal-trigger co-overlay--cta_button\" href=\"#\">I’m New<\/a>\t<div class=\"co-overlay with-sidebar\" data-trigger-id=\"18039\">\n\t\t<div class=\"co-overlay--inner\">\n\t\t\t\t\t<div class=\"co-overlay--content text-component\">\n\t\t\t\t<div class=\"co-overlay--content_inner\">\n\t\t\t\t\t<h2 class=\"co-overlay--title\">Welcome!<\/h2><p>Membership starts with a savings account. You can also apply for checking, certificates, and more\u2014all in about 5 minutes.<\/p>\n<p>You’ll need the following ready:<\/p>\n<ol>\n<li>Valid Photo ID<\/li>\n<li>SSN or U.S. Taxpayer ID<\/li>\n<li>Physical Mailing Address<\/li>\n<\/ol>\n\t\t\t\t\t\t<div class=\"co-overlay--cta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"co-overlay--cta__block\">\n\t\t\t\t\t\t\t\t\t<a class=\"co-overlay--cta_button\" href=\"https:\/\/account.soundcu.com\/\" rel=\"noopener\">Get Started<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"co-overlay--sidebar text-component\">\n\t\t\t\t\t<h3>Thanks for your interest in Sound.<\/h3>\n<p>We’re here to help in the way that’s easiest for you.<\/p>\n<p><span class=\"co-button\"><a href=\"https:\/\/www.soundcu.com\/contact\/\" target=\"_blank\" rel=\"noopener\">Contact Us<\/a><\/span><\/p>\n<hr \/>\n<div class=\"small-text\">\n<p><span class=\"co-button\"><a href=\"https:\/\/account.soundcu.com\/apptracker#\/\" rel=\"noopener\">Resume a Saved Application<\/a><\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"co-overlay--cta__block\">\n\t\t\t\t\t\t\t\t\t<a data-trigger-id=\"18041\" class=\"modal-trigger co-overlay--cta_button\" href=\"#\">Already a Member<\/a>\t<div class=\"co-overlay with-sidebar\" data-trigger-id=\"18041\">\n\t\t<div class=\"co-overlay--inner\">\n\t\t\t\t\t<div class=\"co-overlay--content text-component\">\n\t\t\t\t<div class=\"co-overlay--content_inner\">\n\t\t\t\t\t<h2 class=\"co-overlay--title\">Welcome Back!<\/h2><p>Up next, you’ll decide whether to add accounts to your current membership or open a new one.<\/p>\n\t\t\t\t\t\t<div class=\"co-overlay--cta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"co-overlay--cta__block\">\n\t\t\t\t\t\t\t\t\t<a class=\"co-overlay--cta_button\" href=\"https:\/\/account.soundcu.com\/\" rel=\"noopener\">Get Started<\/a>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"co-overlay--sidebar text-component\">\n\t\t\t\t\t<h3>We appreciate your membership.<\/h3>\n<p>We’re here to help in the way that’s easiest for you.<\/p>\n<p><span class=\"co-button\"><a href=\"https:\/\/www.soundcu.com\/contact\/\" target=\"_blank\" rel=\"noopener\">Contact Us<\/a><\/span><\/p>\n<hr \/>\n<div class=\"small-text\">\n<p><span class=\"co-button\"><a href=\"https:\/\/account.soundcu.com\/apptracker#\/\" rel=\"noopener\">Resume a Saved Application<\/a><\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"co-overlay--sidebar text-component\">\n\t\t\t\t\t<h3>Hello!<\/h3>\n<p>We’re here to help in the way that’s easiest for you.<\/p>\n<p><span class=\"co-button\"><a href=\"https:\/\/www.soundcu.com\/contact\/\" target=\"_blank\" rel=\"noopener\">Contact Us<\/a><\/span><\/p>\n<hr \/>\n<div class=\"small-text\">\n<p><span class=\"co-button\"><a href=\"https:\/\/account.soundcu.com\/apptracker#\/\" rel=\"noopener\">Resume a Saved Application<\/a><\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"co-mp_cta pcol-lg:4\">\n\t\t\t\t\t<div class=\"co-mp_cta--title\">\n\t\t\t\t\t\tCall Us\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"co-mp_cta--content\">\n\t\t\t\t\t\t\t<p><a href=\"tel:8005628130\">800.562.8130<\/a><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"co-mp_cta pcol-lg:4\">\n\t\t\t\t\t<div class=\"co-mp_cta--title\">\n\t\t\t\t\t\tStop by a local branch\t\t\t\t\t<\/div>\n\t\t\t\t\t<a class=\"co-mp_cta--link gtm-button\" href=\"https:\/\/www.soundcu.com\/branches\/\">Find a branch<\/a>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\n\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":9,"featured_media":0,"parent":2314,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","_searchwp_excluded":"","footnotes":""},"county":[],"class_list":["post-2358","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.soundcu.com\/wp-json\/wp\/v2\/pages\/2358","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.soundcu.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.soundcu.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.soundcu.com\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/www.soundcu.com\/wp-json\/wp\/v2\/comments?post=2358"}],"version-history":[{"count":17,"href":"https:\/\/www.soundcu.com\/wp-json\/wp\/v2\/pages\/2358\/revisions"}],"predecessor-version":[{"id":17545,"href":"https:\/\/www.soundcu.com\/wp-json\/wp\/v2\/pages\/2358\/revisions\/17545"}],"up":[{"embeddable":true,"href":"https:\/\/www.soundcu.com\/wp-json\/wp\/v2\/pages\/2314"}],"wp:attachment":[{"href":"https:\/\/www.soundcu.com\/wp-json\/wp\/v2\/media?parent=2358"}],"wp:term":[{"taxonomy":"county","embeddable":true,"href":"https:\/\/www.soundcu.com\/wp-json\/wp\/v2\/county?post=2358"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}