{"id":4764,"date":"2023-04-30T16:28:00","date_gmt":"2023-04-30T23:28:00","guid":{"rendered":"https:\/\/www.soundcu.com\/?p=4764"},"modified":"2025-05-20T10:27:59","modified_gmt":"2025-05-20T17:27:59","slug":"managing-your-business-collecting-debts-effectively","status":"publish","type":"post","link":"https:\/\/www.soundcu.com\/blog\/managing-your-business-collecting-debts-effectively\/","title":{"rendered":"Managing Your Business: Collecting Debts Effectively"},"content":{"rendered":"<div class=\"co-flex_row co-flex_row__blue co-flex_row__last co-flex_row__long-form-text\" >\n\t<div class=\"co-flex_row--row co-row\">\n\t\t\t<div class=\"co-long_form\">\n\t\t\t\t\t<div class=\"co-long_form--block co-long_form--block__nomedia prow items-start \">\n\t\t\t\t<div class=\"co-long_form--text pcol-md:12\">\n\t\t\t\t\t<div class=\"co-long_form--content\"><h2>Managing Your Business: Collecting Debts Effectively<\/h2>\n<p>Debt collection can be problematic for some businesses to face. Recovering the money owed by your customers who pay late, or not all, is a challenge that requires a systematic approach and careful judgment.<\/p>\n<p>To remove the need to collect debts at all, if you can enable customers to pay by direct debit, mobile payments, <a href=\"https:\/\/www.soundcu.com\/personal\/credit-cards\/\">credit cards<\/a>, third party providers (for example, Stripe, PayPal) or online banking as soon as you\u2019ve completed the job.<\/p>\n<p>Effective debtor management is the best way to keep debt problems to a minimum. But despite all your best efforts, there will always be customers who don\u2019t pay on time.<\/p>\n<p>&nbsp;<\/p>\n<h3>Identify potential bad debtors and act quickly<\/h3>\n<p>First, set up your accounting system to flag overdue accounts as the sooner you take action, the more likely you\u2019ll get paid. Most accounting software will have features enabling you to send automatic reminders, though this may not work if you only have a few customers, or don\u2019t wish to send an impersonal message.<\/p>\n<p>&nbsp;<\/p>\n<h3>Reduce the chance of overdue payments<\/h3>\n<p>There are no hard and fast rules on how to handle late payers. Your approach is likely to depend on your history with each customer and their reasons for being overdue.<\/p>\n<p>Start by eliminating or resolving any obvious reasons, such as:<\/p>\n<ul>\n<li>Your customer never received your invoice, or the goods were sent to the wrong address. If you sell to larger businesses, the invoice may have been sent to the wrong department or without a purchase order. Make a point of sending a copy of your invoice within a day or two of the invoice being overdue, follow up with a friendly call or email if necessary to ensure the right person got the right invoice<\/li>\n<li>Your invoice or statement didn\u2019t comply with the customer\u2019s requirements. Check the customer\u2019s original order and compare any requirements with your invoice. Make sure you included all the required details, such as the customer\u2019s order number or account number, and the name of the person or department who ordered from you<\/li>\n<li>The invoice was unclear. Your bill may not have detailed what goods or services were delivered in the correct way<\/li>\n<li>Your customer has a problem with your invoice or with the quality of your goods and services. If so, resolve any issues as soon as possible to reach an acceptable solution. This eliminates any further excuses for not paying<\/li>\n<li>Your customer has an accounting or payment system glitch. This can usually be resolved \u2212 as long as it\u2019s not an excuse for something more serious<\/li>\n<li>Your customer has a cash flow problem. If you can negotiate a solution, get the customer to sign an agreed repayment schedule and make it clear that any partial payments will not be considered settlement in full.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>Make contact with your customer<\/h3>\n<p>Once you\u2019ve resolved any barriers to payment, if the debt is still overdue, make contact with your customer. Start with a polite reminder or enquiry about the bill, as overdue payment may not be any fault of the customer, and then follow up as necessary.<\/p>\n<p>Try one or more of the following:<\/p>\n<ul>\n<li>Personal visit. A face-to-face encounter can often solve the issue or ensure you get priority treatment. It\u2019s also an opportunity to negotiate payment solutions. Perhaps the customer can pay by credit card instead of cash, or pay by agreed installments, with the clear written understanding that no partial payment will be regarded as full or final settlement<\/li>\n<li>Call your customer if it\u2019s too difficult to visit<\/li>\n<li>Email a reminder.<\/li>\n<\/ul>\n<p>Promptness and persistence are the two keys to getting paid. A single visit, call, or email may be fruitless, but persistent follow-ups may very well do the trick, once the customer realizes you aren\u2019t going to give up easily.<\/p>\n<p>&nbsp;<\/p>\n<h3>Employ debt collectors or lawyers<\/h3>\n<p>If all else fails and you no longer wish to retain the customer, consider debt collection agencies or a lawyer. Notify your customer one last time to let them know you plan to pass the matter over to a lawyer or debt collector.<\/p>\n<p>Once you hand the debt over, there\u2019s a strong possibility that the customer will realize you\u2019re serious about chasing the debt. They\u2019ll often pay up right away \u2013 in full or in agreed installments. A letter from a lawyer or agency can be enough to do the trick.<\/p>\n<p>&nbsp;<\/p>\n<h3>Check the cost of various debt collectors<\/h3>\n<p>Ask your business contacts to recommend a few debt collectors or lawyers who specialize in debt collection \u2013 then compare costs and services. Costs are likely to include a flat fee or a percentage of the debt recovered \u2013 or a combination of both. Find out exactly what the fees cover and check if there are any additional charges.<\/p>\n<p>&nbsp;<\/p>\n<h3>Summary<\/h3>\n<p>Implement tactics to reduce the occurrence of bad debts where you can, then decide if it\u2019s worth chasing if it\u2019s going to cost more than that to collect the debt. Sometimes it\u2019s better to write off small amounts to preserve a business relationship or to save yourself the stress and time.<\/p>\n<p><a class=\"co-button\" href=\"https:\/\/www.soundcu.com\/business-loans\/#businesscontactform\">BUSINESS LENDING \u00bb<\/a>\u00a0 \u00a0<a class=\"co-button\" href=\"https:\/\/www.soundcu.com\/business-services\/#businessservicescontact\">BUSINESS BANKING SERVICES \u00bb<\/a><\/p>\n<p>&nbsp;<\/p>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Effective debtor management is the best way to keep debt problems to a minimum. <a href=\"https:\/\/www.soundcu.com\/blog\/managing-your-business-collecting-debts-effectively\/\">Continue reading <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":12,"featured_media":11102,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","_searchwp_excluded":"","footnotes":""},"categories":[49],"tags":[],"class_list":["post-4764","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-commercial"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.soundcu.com\/wp-json\/wp\/v2\/posts\/4764","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.soundcu.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.soundcu.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.soundcu.com\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.soundcu.com\/wp-json\/wp\/v2\/comments?post=4764"}],"version-history":[{"count":2,"href":"https:\/\/www.soundcu.com\/wp-json\/wp\/v2\/posts\/4764\/revisions"}],"predecessor-version":[{"id":15211,"href":"https:\/\/www.soundcu.com\/wp-json\/wp\/v2\/posts\/4764\/revisions\/15211"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.soundcu.com\/wp-json\/wp\/v2\/media\/11102"}],"wp:attachment":[{"href":"https:\/\/www.soundcu.com\/wp-json\/wp\/v2\/media?parent=4764"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.soundcu.com\/wp-json\/wp\/v2\/categories?post=4764"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.soundcu.com\/wp-json\/wp\/v2\/tags?post=4764"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}